Question 1

What areas do you service?

Accepted Answer

Family Companion Mobile Veterinary Care runs two vans out of Mentor and Medina Ohio. We will service all locations within 30 miles of our home offices.

Mentor: 8250 Tyler Blvd Unit C Mentor, OH 44060
Medina: 6050 Stone Rd Medina, OH

Question 2

Do you accept pet insurance?

Accepted Answer

Pet insurance works a little different than human health insurance. Unlike in human medicine, we do not work directly with insurance companies. Please review your pets insurance policy to see if house call visits are covered. If covered, typically after you pay your invoice in full, you can submit the payment receipt to your pets insurance company where they will then reimburse you based on your agreed upon terms.

Question 3

What  are your hours?

Accepted Answer

Family Companion Mobile Veterinary Care is open Monday through Friday from 9AM to 5PM. We are closed on all major holidays.

Question 4

What forms of payment do you accept?

Accepted Answer

Family Companion Mobile Veterinary Care currently accepts credit/debit, cash, checks, and CareCredit. Payment is expected at the time of service.

Question 5

What services do you provide in the home setting?

Accepted Answer

Family Companion Mobile Veterinary Care offers limited veterinary services in the home setting such as: wellness examinations, vaccinations, basic diagnostics, puppy/kitten care,  adult care, senior care, minor illness examinations, quality of life assessments, hospice and end of life care.

Question 6

Do you provide emergency services?

Accepted Answer

No. Family Companion Mobile Veterinary Care is not equipped to handle patient emergencies and are NOT available on an emergency basis. If you feel that your pet requires immediate medical attention, please contact one of the following urgent/emergency care centers. 
​
Family Companion Urgent Care Center
Mentor, OH  |  440.413.5414
​
Metropolitan Veterinary Hospital
Highland Heights, OH  |  440.673.3483
​
MedVet Cleveland
Cleveland, OH  |  216.362.6000
​
Metropolitan Veterinary Hospital 
Akron, OH  |  330.666.2976
​
MedVet Akron 
Akron, OH  |  330.665.4996

Question 7

Do you perform the examinations in the home?

Accepted Answer

Family Companion Mobile Veterinary Care performs examinations, diagnostics, and treatments wherever you and your pet is the most comfortable. For some pets this can be in the house while others prefer to have these services performed in our mobile van.

We ask that all patients are readily available for their appointment when we arrive. This means that we recommend cats are place in a bathroom or laundry room (limited areas of furniture to hide under) prior to our arrival to limit the amount of time needed to find and catch the patient prior to examination.

Question 8

Do you sedate in the home setting?

Accepted Answer

No. Family Companion Mobile Veterinary Care does NOT sedate any patients in the home setting due to behavioral or medical needs. If your pet requires full sedation for physical examinations or diagnostics, it is advised that they seek care with a full-service, brick-and-mortar vet.

Question 9

Do you perform surgeries or dental procedures?

Accepted Answer

No. Family Companion Mobile Veterinary Care does not provide surgical or dental procedures in the mobile setting. These services require general anesthesia and intense monitoring that we are not able to provide in our mobile clinic.

If your pet warrants surgical or dental care, the doctor will advise you of this during the house call and a list of providers for these services will be provided to you.

FREQUENTLY ASKED QUESTIONS