FREQUENTLY ASKED QUESTIONS

What areas do you service?

Family Companion Mobile Veterinary Care runs two vans out of Mentor and Medina Ohio. We will service all locations within 30 miles of our home offices. Mentor: 8250 Tyler Blvd Unit C Mentor, OH 44060 Medina: 6050 Stone Rd Medina, OH
Do you accept pet insurance?

Pet insurance works a little different than human health insurance. Unlike in human medicine, we do not work directly with insurance companies. Please review your pets insurance policy to see if house call visits are covered. If covered, typically after you pay your invoice in full, you can submit the payment receipt to your pets insurance company where they will then reimburse you based on your agreed upon terms.
What are your hours?

Family Companion Mobile Veterinary Care is open Monday through Friday from 9AM to 5PM. We are closed on all major holidays.
What forms of payment do you accept?

Family Companion Mobile Veterinary Care currently accepts credit/debit, cash, checks, and CareCredit. Payment is expected at the time of service.
What services do you provide in the home setting?

Family Companion Mobile Veterinary Care offers limited veterinary services in the home setting such as: wellness examinations, vaccinations, basic diagnostics, puppy/kitten care, adult care, senior care, minor illness examinations, quality of life assessments, hospice and end of life care.
Do you provide emergency services?

No. Family Companion Mobile Veterinary Care is not equipped to handle patient emergencies and are NOT available on an emergency basis. If you feel that your pet requires immediate medical attention, please contact one of the following urgent/emergency care centers. Family Companion Urgent Care Center Mentor, OH | 440.413.5414 Metropolitan Veterinary Hospital Highland Heights, OH | 440.673.3483 MedVet Cleveland Cleveland, OH | 216.362.6000 Metropolitan Veterinary Hospital Akron, OH | 330.666.2976 MedVet Akron Akron, OH | 330.665.4996
Do you perform the examinations in the home?

Family Companion Mobile Veterinary Care performs examinations, diagnostics, and treatments wherever you and your pet is the most comfortable. For some pets this can be in the house while others prefer to have these services performed in our mobile van. We ask that all patients are readily available for their appointment when we arrive. This means that we recommend cats are place in a bathroom or laundry room (limited areas of furniture to hide under) prior to our arrival to limit the amount of time needed to find and catch the patient prior to examination.
Do you sedate in the home setting?

No. Family Companion Mobile Veterinary Care does NOT sedate any patients in the home setting due to behavioral or medical needs. If your pet requires full sedation for physical examinations or diagnostics, it is advised that they seek care with a full-service, brick-and-mortar vet.
Do you perform surgeries or dental procedures?

No. Family Companion Mobile Veterinary Care does not provide surgical or dental procedures in the mobile setting. These services require general anesthesia and intense monitoring that we are not able to provide in our mobile clinic. If your pet warrants surgical or dental care, the doctor will advise you of this during the house call and a list of providers for these services will be provided to you.