HELPFUL INFORMATION

1. VETERINARY-CLIENT-PATIENT RELATIONSHIP ("VCPR").
A VCPR is required for the veterinarian to be able to give medical advice, prescriptions, recommendations, prognoses, or treatments. A VCPR will NOT be established until the veterinarian has examined the patient and agreed to provide veterinary service. The veterinarian will only be able to give medical advice, prescriptions, recommendations, prognoses, or treatments to animals that they have examined within the last 12 months. 

​

2. LIMITED SERVICES.
Please understand that Family Companion Mobile Veterinary Care offers limited veterinary services and is not available on an urgent or emergency basis. Family Companion Mobile Veterinary Care recommends all clients keep a healthy relationship with a local brick-and-mortar clinic in cases of required x-rays, surgery, dental, or urgent/emergency needs. If Family Companion Mobile Veterinary Care is not available, care can be found at emergency veterinary providers including but not limited to:
 

Family Companion Urgent Care: (440) 413-5414

Metropolitan Veterinary Hospital Cleveland East: (440) 673-3483
VCA Great Lakes Veterinary Specialist: (216) 831-6789

 

If Family Companion Mobile Veterinary Care recommends diagnostics or care that cannot be handled in the mobile setting - a list of brick-and-mortar clinics that are accepting new patients will be provided to you. Please note, Family Companion Mobile Veterinary Care is NOT affiliated with any brick-and-mortar clinic at this time. Because of this, intake procedure for these hospitals are under their discretion and an examination will most likely be requried prior to any diagnostics/therapies performed by them. 

​

3. APPOINTMENT START TIME.
Family Companion offers mobile veterinary services. As traffic, weather, and cancellations can be unpredictable, we ask all clients to give a 1 hour arrival window before and after your scheduled appointment. For example: if your scheduled appointment time is at 12:00pm, we ask that you give us an arrival window between 11:00am-1:00pm, to account for unforeseen delays or cancellations. Please keep this in mind when scheduling for appointments. We will be in contact with you if we are running ahead or behind.
 

4. PATIENT IS READILY AVAILABLE FOR APPOINTMENT. 
Please have all pets readily available for their appointments prior to Family Companion coming to your home. Please have cats in a room in which they can be readily handled. This includes a bathroom or laundry room in which the cat is unable to hide under large pieces of furniture. Family Companion will not spend time trying to get pets out from underneath/behind furniture. Additional fees will be charged for requests to do so. 
 

5. FEES AND PAYMENT. 
Payment is due at the time services are rendered.  At this time, cash, checks and credit cards are accepted. Please note at this time we are not accepting Care Credit.